Operational IT Field Notes
Field notes from the Neuron team on managed IT, manufacturing infrastructure, and the practical tradeoffs behind the recommendations we give clients.
A Practical Guide to Safer Software Rollouts
What we've learned about rolling out software updates and new tools without taking finance offline on a Monday morning.
IT OperationsHow to Build an IT Playbook That People Actually Use
Most IT documentation rots on the shelf because it's written for an audit, not for a tech at 4:30 on a Friday. Here's what works instead.
Managed ServicesOn-Prem to Private Cloud: A Manufacturing Read
The honest version of what we tell clients when they ask whether to keep nursing that 2017 PowerEdge along for another cycle or move it into the colo.
CybersecurityReading Through the 'AI' on Your Cybersecurity Stack
The new SOC dashboard had 'AI-Detected Anomalies' across the top. We asked the vendor what model was running. Three weeks later: 'a tuned rule set.'
CybersecurityShadow AI: What to Do About the AI Use You Can't See
She was sure nobody on the team was using AI for client work. We pulled the browser extension inventory across 38 endpoints. 22 had at least one.
PatchingSMB Windows Updates: The Cost of Patch Deferral
The CVE was 11 months old by the time the ransomware hit. The patch had been free for 11 months. Applying it would have taken forty minutes.
Managed ServicesThe Difference Between Reactive IT and Operational IT
Reactive IT closes tickets fast. Operational IT reduces the number of tickets that need to be closed. The difference is structural, not a question of effort.
Managed ServicesWhat Good Endpoint Management Actually Looks Like
They had antivirus on every machine. They were sure of it. Then we ran the first endpoint inventory.
AIWhat Happens When You Let AI Click Things
The agent was supposed to update one Salesforce field. Ninety seconds later, 4,200 records had been overwritten. The team had logs. They didn't have a rollback.